For private customers

FREE DELIVERY across Germany on orders worth 50€ and more, unless otherwise specified (e.g., as in a promotion).

Orders under 50€ are subject to a small delivery charge of 5,89€.

Delivery is carried out by DHL.

COVID-19 LATEST UPDATE (05.05.2020) and deliveries

We are endeavouring to provide as close to normal a delivery service as possible, but your delivery may take a little longer than usual. We’ll keep you informed by phone or email, regardless, and thank you for your patience.

When our courier does deliver your order, they will use their E-Pods to ensure the delivery is tracked. To promote customer safety, and adhere to Government guidelines, you can opt to sign the E-Pod device, or not. If you decide not to, our driver will simply take a photograph of your order on the doorstep. This is uploaded to the courier’s system as proof of delivery.  A paper copy will also be left with you. If you are unhappy with these revised arrangements, do please let us know.

Please add any specific delivery instructions when placing your order at the ddwine.de checkout, or via our email at victor@ddwine.uk or telephone +44 7901 391664.

STANDARD delivery

We offer standard delivery across Germany, Monday to Friday, 8am-5pm. Standard delivery is usually 1-3 working days. Depending on your postcode, we may be able to offer you a next day delivery provided your order is placed before 12.00pm the previous day.

When you place an order online, DDWine.de will notify you by email that the order has been keyed in with the warehouse, and any delivery updates.

Our apologies, but we don’t deliver at the weekend or on Bank Holidays. We also don’t deliver to P.O. boxes, BFPO and hospitals.

INSPECTING A DELIVERY on arrival

Do check your delivery on arrival. Naturally, we hope everything arrives in perfect condition, but loss or damage in transit, for example, does occasionally occur. If this is the case, please a) inform the courier so the warehouse can log the details, and b) contact ddwine.de on +44 7901 391664 or victor@ddwine.uk so we can get respond to you in no time at all, and resolve the issue.

RETURNS

Obviously we hope you’ll be thrilled with your order, but if you do need to return something just call us on +44 7901 391664, or email victor@ddwine.uk in the first instance. We will take you through what to do next so we can either replace your product or refund you.

DELIVERY AND RETURNS POLICIES

Finally, please click on the links here for our detailed delivery policy and returns policy.